Rules of the forgotten things, the procedures for reviewing applications from passengers about lost and forgotten things in buses Autoline.
1. General:
In the event of a bus company, forgotten or lost things (with the exception of the danger to the passengers according to the anti-terrorist security) shall be deposited in the warehouse of forgotten things. Storage forgotten and lost things done within 30 days from the date of discovery. At the end of that period of neglected and lost items are subject to surrender to the police the location of the operating businesses.
2. Rights of passengers:
If you forget things in the cabin of the bus or minibus passengers Company has the right to appeal via the feedback on the official website of the company.
3. Duties of passengers:
A person claiming the loss of things to make a statement in which you must specify the following information:
- Name of applicant
- Telephone number or other communications
- The date and approximate time of loss
- Number and name of the route
- Number of the bus (if possible)
- A detailed description of lost items (thing).
The person requesting the issuance of lost items, to prove their right to them, stating in writing the exact signs of things, their content or the presentation of the keys to the locks, locking things.
Upon receipt of the things the owner must pay all payments due to it (for storage, packaging and transportation of fare found on luggage and the publication of announcements, if any), as well as to issue a receipt showing the items in its permanent place of residence and passport number or replacement document. Fee for storage recovery in accordance with these Regulations.
4. Details, which reported a citizen, request in electronic form, used, stored and processed in accordance with the requirements of Russian legislation on the protection of personal data.
Make a statement about the things forgotten in the cabin of the bus:
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